Shoe Fitting Guide
Most shoes come in one width. Feet do not.
If you have swelling, bunions, hammer toes, or you wear an orthotic, the problem is usually not length — it is girth and depth. A shoe can be long enough and still press across the joints. That is why every style we make is built on its own last rather than scaled up from a standard shoe.
This page explains how our fittings work, how to measure your own foot, and how to read the size chart on each product page.
Read this first: sizes are not the same across fittings
Each of our fittings is built on a different last. A foot that takes one size in our regular fitting can take a larger size in a wider fitting — sometimes by as much as two sizes.
This surprises people, and it is the most common reason a shoe arrives feeling wrong.
Always use the size chart on the product page itself. Every product has its own chart, linked from the Size Guide button next to the size selector. Go by your measurement, not by the size you usually wear.
Our four fittings
EE — Regular (M last)
Our standard fitting. Built with more depth than a high street shoe, so there is room for an insole or mild swelling, but without extra width across the forefoot.
EEE — Wide (G last)
For a broader forefoot. Suits feet that spread under load, early bunion formation, or anyone who finds standard shoes tight across the joints but does not need extra depth.
4E — Wide and Deep (K last)
Wider across the joints and deeper through the instep. For feet that need room in both directions — a broad forefoot together with a high instep, swelling that varies through the day, or a prescribed insole.
6E — Extra Wide and Extra Deep (H last)
Our roomiest fitting. Made for significant or persistent swelling, oedema, bandaging, a bespoke orthotic, or an AFO. The volume is built into the last, not created by stretching a narrower shoe.
Every fitting uses the same construction: natural calf leather upper, seamless lining, memory foam between the layers, and a removable insole.
How to measure your foot
You will need a sheet of paper, a pen and a flexible tape measure.
Measure both feet, late in the day when they are at their largest, wearing the socks you would normally wear with the shoes.
1 · Length
Place the paper against a wall on a hard floor. Stand on it with your heel against the wall and your weight through that foot. Mark the tip of your longest toe — this is not always the big toe. Measure from the wall to the mark.
2 · Joint girth
This is the measurement that decides your fitting.
Sit down and pass the tape all the way around your foot at the widest point — across the joints at the base of your toes, and under the sole. Keep the tape snug against the skin but not pulled tight.
Joint girth matters more than width alone, because it accounts for the depth of your foot as well as its breadth. Two feet can be the same width and need completely different shoes.
3 · Use your larger foot
Most people have one foot slightly larger than the other. Always fit to the larger one. If the difference is more than about half a size, tell us when you order.
Using your measurements
Take your length to the size chart on the product page to find your size in that particular style.
Take your joint girth to the same chart to check the fitting is right for you. If you sit between two fittings, choose the wider one — a shoe with a little extra room can be adjusted with an insole, but a tight shoe cannot be made larger.
If you are between sizes in length, take the larger. Our lasts are built with depth, so a slightly longer shoe rarely feels loose.
Removable insoles and orthotics
Every shoe we make has a removable insole. Take it out and your own orthotic or prescribed insole sits straight in, without crowding the toes — the depth is built into the last rather than borrowed from the fitting.
If you wear an orthotic, allow for it when you measure, or bring it with you to a fitting. An orthotic can take up a full fitting on its own.
Still not sure?
We offer a free fitting at our showroom, 49 Downing Street, Farnham GU9 7PH, Monday to Saturday, 10 am to 5 pm.
We measure both feet, check how a shoe sits with your own orthotic if you wear one, and let you walk in it. It takes between fifteen minutes and an hour, and you are under no obligation to buy.
If you cannot travel to us, send your length and joint girth measurements through our contact page, and we will tell you which fitting to start with.